Volcano Casino (hereinafter referred to as “we”, “us”, “our” or “Volcano”) is committed to protecting your privacy and the security of your personal information. This Privacy Policy explains how we collect, use, store, disclose and safeguard your personal data when you visit our website volcanocasino.com (the “Website”), register an account, play games, make deposits or withdrawals, or use any of our services (collectively, the “Services”).
By accessing or using the Services, you agree to the terms of this Privacy Policy. If you do not agree with any part of this policy, please do not use our Services.
1. Information We Collect
1.1 Information You Provide Voluntarily
- Full name, date of birth, gender
- Residential address, country of residence
- Email address and phone number
- Username and password
- Payment details (card numbers, e-wallet details, bank account information – processed securely via third-party payment providers)
- Identity verification documents (passport/ID, proof of address, selfies, etc.)
- Transaction and payment history
- Correspondence with customer support
1.2 Information Collected Automatically
- IP address and device information (device type, operating system, browser version)
- Approximate location based on IP address
- Cookies, tracking pixels and similar technologies
- Gameplay history, bets placed, session duration
- Referral source and marketing campaign data
1.3 Information Received from Third Parties
- Identity and age verification results from specialized providers
- Fraud prevention and anti-money laundering (AML) data
- Payment confirmations from licensed payment processors
- Responsible gambling / self-exclusion registry information (where applicable)
2. How We Use Your Information
We use your personal data for the following purposes:
- To create, verify and manage your player account
- To provide games, bonuses, tournaments and other gambling services
- To process deposits, withdrawals and all financial transactions
- To verify your identity and age (must be at least 18 or the legal gambling age in your jurisdiction) and to prevent fraud
- To comply with legal and regulatory obligations (AML/CFT, responsible gambling, licensing requirements)
- To send important service messages, transaction confirmations and security alerts
- To provide customer support and resolve disputes
- To deliver personalized offers, bonuses and loyalty rewards (only with your consent or when permitted by law)
- To identify potential signs of problem gambling and assist with responsible gaming tools (limits, timeouts, self-exclusion)
- To analyse site usage, improve services and prevent cheating or abuse
3. Legal Basis for Processing
We process your personal data on one or more of the following grounds:
- Performance of a contract (delivering the gambling services)
- Compliance with legal obligations (KYC, AML, regulatory reporting)
- Legitimate interests (fraud prevention, platform security, service improvement)
- Your consent (marketing communications, certain types of cookies)
4. Who We Share Your Information With
We do not sell your personal data. We may share it with:
- Payment processors and financial institutions to handle transactions
- Identity verification, KYC/AML and fraud prevention service providers
- Gaming regulators, law enforcement authorities, courts or other public bodies when required by law
- Licensed auditors and professional advisers
- Group companies and service providers (hosting, IT, analytics, marketing tools) under strict confidentiality agreements
- In the event of a merger, acquisition or sale of assets (data may be transferred as part of the business assets)
5. International Data Transfers
Your data may be transferred to and processed in countries outside your country of residence, including countries that may offer a different level of data protection. We ensure appropriate safeguards are in place for such transfers (e.g. Standard Contractual Clauses where required).
6. Data Security
We implement appropriate technical and organizational measures to protect your information against unauthorized access, loss, misuse or alteration. However, no method of transmission over the internet or electronic storage is completely secure.
7. Data Retention
We keep your personal data only for as long as necessary to fulfil the purposes described in this Policy, to comply with legal obligations, to resolve disputes and to enforce our agreements. After account closure, most data is retained for 5–10 years (depending on applicable laws and regulatory requirements) mainly for AML, taxation and dispute resolution purposes.
8. Your Rights
Depending on your jurisdiction and applicable law, you may have the right to:
- Access your personal data
- Correct inaccurate or incomplete data
- Request deletion (subject to legal retention obligations)
- Restrict or object to certain processing
- Data portability
- Withdraw consent (where processing is based on consent)
To exercise these rights, please contact us at privacy@volcanocasino.com. We may ask you to verify your identity before processing the request.
9. Cookies and Tracking Technologies
We use cookies and similar technologies for essential site functionality, performance analysis and (with your consent) personalized advertising. You can manage your preferences through our Cookie Banner or your browser settings. For more details see our Cookie Policy [link if available].
10. Responsible Gambling
We are committed to promoting responsible gaming. We may use your data to detect signs of problem gambling and offer support tools (deposit limits, session reminders, self-exclusion). For assistance, please visit our Responsible Gambling section or contact support.
11. Children’s Privacy
Our Services are not intended for individuals under the legal gambling age in their jurisdiction (minimum 18 years old). We do not knowingly collect data from minors. If we learn that we have collected such data, we will delete it promptly.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The revised version will be posted here with an updated “Last Updated” date. Material changes will be communicated via email or a prominent notice on the Website.
13. Contact Us
If you have any questions regarding this Privacy Policy or our data practices, please contact our Data Protection Officer:
Email: privacy@volcanocasino.com
Thank you for choosing Volcano Casino. We value your trust and are dedicated to protecting your privacy.